Terms of Service

Effective: April 22, 2026 · Last updated: April 22, 2026

These Terms of Service (the "Terms") form a binding agreement between Various Ventures, LLC, a Texas limited liability company ("Various Ventures," "we," "us," or "our"), and you ("you" or "Customer") governing your access to and use of Brimbox, including the website at brimbox.io, the web application, APIs, bookmarklets, email notifications, and any related software and services provided by Various Ventures (collectively, the "Service"). Brimbox is a product offered by Various Ventures, LLC.

BY CLICKING "I AGREE," CREATING AN ACCOUNT, OR OTHERWISE ACCESSING OR USING THE SERVICE, YOU ACCEPT AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICE.

Arbitration notice: These Terms contain a binding arbitration clause and class-action waiver in Section 17. Please read them carefully.

1. Eligibility and Account Registration

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements and that your use of the Service does not violate any law or regulation applicable to you.

To use most features you must create an account. You agree to provide accurate, current, and complete information and to keep your account information up to date. You are responsible for safeguarding your credentials and for all activities occurring under your account, whether or not authorized. You must notify us immediately at support@brimbox.io of any unauthorized access or use.

We may suspend or terminate accounts that contain false information, are created on behalf of a suspended user, or are used to evade enforcement of these Terms.

2. The Service

Brimbox is a software-as-a-service platform that helps independent professionals and small teams manage contacts, build email sequences, and send those sequences through their own connected email accounts (Gmail, Microsoft, or custom SMTP servers). Brimbox does not maintain shared outbound infrastructure: every message your sequences produce is sent through your own email provider, meaning deliverability, sending limits, reputation, and compliance with your provider's terms are your responsibility.

We may, in our sole discretion, modify, enhance, suspend, or discontinue any part of the Service at any time. We will use commercially reasonable efforts to provide advance notice of material changes.

3. Subscription Plans, Fees, and Billing

3.1 Plans and free trial.

New accounts start on a free trial with per-plan limits on contacts, sequences, total emails sent, and feature usage. Paid subscription plans (currently Pro and Max, as described at brimbox.io/pricing) unlock higher limits. We may add, change, or remove plans, features, or limits at any time, effective upon renewal or on advance notice where required by law.

3.2 Billing and renewals.

Paid plans are billed in advance on a monthly or annual cycle through Stripe, Inc. ("Stripe") using the payment method on file. By subscribing, you authorize Various Ventures and Stripe to charge the plan amount plus any applicable taxes to your payment method on each billing date until you cancel. Subscriptions auto-renew at the end of each billing period at the then-current rate unless you cancel before renewal.

3.3 Taxes.

Fees are stated exclusive of taxes. You are responsible for all sales, use, value-added, withholding, and similar taxes associated with your purchase, except taxes based on Various Ventures' net income.

3.4 Cancellation and refunds.

You may cancel your subscription at any time from the billing settings or by emailing support@brimbox.io. Cancellation takes effect at the end of the current billing period; you retain access to the Service until then. Except where required by law, all fees are non-refundable and we do not offer credits or refunds for partial billing periods, unused time, or features you did not use.

3.5 Failed payments and downgrades.

If a charge fails, we may retry the charge over several days, restrict certain paid features, or downgrade your account. We may terminate accounts with unpaid balances.

3.6 Price changes.

We may change prices or the composition of plans at any time by posting the new pricing at brimbox.io/pricingand, for material changes, by giving active paid customers at least 30 days' notice via email or in-product notice before the change takes effect at their next renewal.

4. Acceptable Use

You agree not to, and not to permit any third party to, use the Service to:

• Send unsolicited bulk or commercial email (spam), or violate the CAN-SPAM Act (US), CASL (Canada), GDPR or ePrivacy Directive (EU/UK), the Australian Spam Act, or any other applicable anti-spam, electronic-communications, or privacy law.
• Send email to any recipient who has not given prior consent appropriate to the communication, or who has unsubscribed or requested removal.
• Import, upload, or send to purchased, rented, scraped, harvested, or otherwise non-consensually obtained contact lists.
• Send content that is unlawful, harassing, defamatory, discriminatory, obscene, deceptive, or fraudulent; or that promotes scams, malware, phishing, pirated material, controlled substances, weapons, gambling prohibited in the recipient's jurisdiction, multi-level-marketing schemes characterized by courts as pyramid schemes, or illegal goods or services.
• Impersonate any person or entity, forge email headers, or use misleading "from," "reply-to," or subject information.
• Abuse, probe, reverse-engineer, interfere with, or disrupt the Service; access the Service by any automated means other than APIs we publish; or attempt to bypass rate limits, plan caps, security controls, or access controls.
• Circumvent the sending limits, deliverability practices, or terms of your connected email provider (Gmail, Microsoft, SMTP host, etc.).
• Use the Service to compile data about natural persons for surveillance, profiling for sensitive purposes (health, finances, politics, religion, sexuality, race, children), or resale.
• Violate any third party's intellectual property, publicity, privacy, or contract rights.

We may investigate suspected violations and cooperate with law enforcement. We may suspend or terminate accounts, remove or refuse to send content, reverse any associated charges, or take any other action we deem appropriate, in our sole discretion.

5. Customer Content and Data

5.1 Your content.

You retain all rights to the contacts, templates, sequences, messages, notes, and other content you submit to the Service ("Customer Content"). You grant Various Ventures a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, process, modify (only as needed for formatting, tracking pixels, safe-links, and similar product functions), and back up Customer Content solely to provide and improve the Service for you and to perform our obligations under these Terms.

5.2 Your representations.

You represent and warrant that (a) you have all rights, consents, and permissions necessary to submit Customer Content to the Service and to send messages to each recipient; (b) Customer Content complies with Section 4 (Acceptable Use); and (c) the Service's processing of Customer Content as authorized by you will not violate any agreement or law applicable to you.

5.3 Data protection and processor role.

Where the personal data of your contacts is subject to GDPR, UK GDPR, CCPA/CPRA, or other applicable data protection laws, you are the controller (or business) of that personal data and Various Ventures is the processor (or service provider). Our processing is governed by these Terms, the Privacy Policy, and any Data Processing Addendum we enter into with you. If you require a DPA, contact support@brimbox.io.

5.4 Feedback.

If you send us suggestions, feature requests, or feedback, you grant Various Ventures a perpetual, irrevocable, worldwide, royalty-free license to use, copy, modify, and incorporate them into the Service without compensation to you.

6. Email Sending and Third-Party Providers

Because the Service sends email through your connected provider, the terms, policies, and guidelines of that provider — including Gmail's Sender Guidelines, Microsoft's acceptable use policies, and your SMTP host's terms — apply to everything you send and are your responsibility to comply with. Various Ventures is not responsible for your provider throttling, suspending, or terminating your email account; placing your mail in spam folders; damaging your sender reputation; or otherwise affecting deliverability.

The Service integrates with third-party services including, without limitation: Google (Gmail OAuth and Gmail API), Microsoft (Microsoft 365 OAuth and Graph API), Resend (for transactional emails from brimbox.io), Stripe (payments), Anthropic, PBC (AI lookup features), Vercel Inc. (hosting), and Neon, Inc. (managed Postgres). Your use of those services is governed by their own terms and privacy policies. Various Ventures is not responsible for any act, omission, outage, policy change, or data practice of any third-party service.

7. Intellectual Property

The Service, including the Brimbox name, logo, look and feel, software, database schemas, documentation, marketing content, and all improvements and derivative works (collectively, the "Brimbox IP"), is owned exclusively by Various Ventures and its licensors and is protected by United States and international copyright, trademark, trade-secret, and other intellectual-property laws. Subject to your compliance with these Terms, Various Ventures grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license during the term of your account to access and use the Service for your internal business purposes.

Except for the limited license above, no rights are granted to you by implication, estoppel, or otherwise. You may not (a) copy, modify, translate, or create derivative works of the Service; (b) reverse-engineer, decompile, or disassemble the Service, except to the extent this restriction is prohibited by applicable law; (c) rent, lease, sublicense, resell, or otherwise commercially exploit the Service; (d) remove or alter any proprietary notices; or (e) use the Brimbox name, logo, or trademarks without our prior written consent.

8. Privacy

Our collection, use, and disclosure of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

9. Term, Suspension, and Termination

These Terms remain in effect from the date you first access the Service until terminated. You may terminate these Terms at any time by cancelling your subscription and deleting your account in settings or by emailing support@brimbox.io. Upon termination, your right to access and use the Service ends immediately.

We may suspend or terminate your access, in whole or in part, at any time, with or without notice, if we reasonably believe that: (a) you have violated these Terms or any applicable law; (b) your account has been or may be used to engage in fraudulent, abusive, or prohibited activity; (c) a payment for your account is overdue; (d) your use of the Service poses a security, legal, reputational, or operational risk to Various Ventures, other customers, third-party providers, or any other person; or (e) your account has been inactive for twelve (12) consecutive months.

Before permanent deletion, data export is available via your account settings. Sections that by their nature should survive termination (including 3.4, 4, 5.4, 7, 10 through 17, 19, and 20) will survive.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. VARIOUS VENTURES SPECIFICALLY DISCLAIMS ALL WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WITHOUT LIMITING THE FOREGOING, VARIOUS VENTURES DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT ANY DATA WILL BE ACCURATE OR RELIABLE; OR THAT EMAILS WILL BE DELIVERED, READ, OR RESPONDED TO. ANY EMAIL-ADDRESS PREDICTIONS PROVIDED BY THE SERVICE ARE BEST-EFFORT GUESSES BASED ON PUBLIC DATA AND WILL NOT ALWAYS BE ACCURATE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES; IN THOSE JURISDICTIONS THE EXCLUSIONS ABOVE APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VARIOUS VENTURES OR ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND WHETHER OR NOT VARIOUS VENTURES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF VARIOUS VENTURES AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE AMOUNTS YOU PAID TO VARIOUS VENTURES FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

The limitations in this Section apply to the fullest extent permitted by applicable law and are essential elements of the bargain between you and Various Ventures. You acknowledge that without these limitations the fees for the Service would be materially higher.

12. Indemnification

You will defend, indemnify, and hold harmless Various Ventures and its members, officers, employees, agents, and licensors from and against any and all third-party claims, demands, suits, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Content; (b) your use of the Service; (c) your violation of these Terms or any applicable law; (d) your infringement or misappropriation of any third party's intellectual property, privacy, publicity, or other rights; or (e) any dispute between you and a recipient of email you sent using the Service.

Various Ventures will promptly notify you of any claim subject to indemnification, provide reasonable cooperation (at your expense), and give you sole control of the defense and settlement of the claim (provided that no settlement may impose any obligation on Various Ventures or admit any wrongdoing without our prior written consent).

13. Confidentiality

If either party discloses to the other any non-public information reasonably understood to be confidential ("Confidential Information"), the recipient will use at least the same degree of care it uses to protect its own confidential information (and no less than reasonable care) to prevent unauthorized use or disclosure, and will use Confidential Information only to perform under, or exercise rights under, these Terms. These obligations do not apply to information that is or becomes public through no fault of the recipient, was rightfully in the recipient's possession before disclosure, is independently developed, or is required by law to be disclosed (provided reasonable notice is given where legally permissible).

14. Export Controls and Sanctions

The Service is provided from the United States. You may not access or use the Service if you are located in, under the control of, or a national or resident of any country subject to U.S. embargo (currently including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), or if you are on any U.S. government list of restricted persons (including the OFAC Specially Designated Nationals list). You represent and warrant that neither you nor any of your principals is subject to such restrictions.

15. Changes to These Terms

We may modify these Terms from time to time. If the modification is material, we will provide notice by posting the updated Terms at brimbox.io/terms and updating the "Last updated" date above, and, for active paid customers, by email or in-product notice at least fourteen (14) days before the modification takes effect, except that changes required by law or to address a security or legal risk may take effect immediately. Your continued use of the Service after the effective date of the modified Terms constitutes your acceptance of them. If you do not agree to the modified Terms, your only remedy is to stop using the Service and cancel your account.

16. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Texas, United States, without regard to its conflict-of-law rules. Subject to Section 17, any action not subject to arbitration must be brought exclusively in the state or federal courts located in Travis County, Texas, and each party irrevocably consents to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Binding Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

You and Various Ventures agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Various Ventures (each, a "Dispute") will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or Commercial Arbitration Rules, as applicable. The arbitration will be conducted in English. The seat of arbitration will be Travis County, Texas; the arbitrator may conduct hearings by video or in writing except where a party requests an in-person hearing. Judgment on the award may be entered in any court of competent jurisdiction.

Class-action waiver. YOU AND VARIOUS VENTURES EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR ANY OTHER REPRESENTATIVE PROCEEDING. DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS.

Small-claims carve-out.Either party may bring an individual action in small-claims court in Travis County, Texas (or the small-claims court in the county where you reside) for Disputes that qualify under that court's jurisdictional limits.

IP carve-out. Either party may bring an action in court for injunctive or equitable relief to prevent actual or threatened infringement, misappropriation, or violation of intellectual-property rights.

30-day opt-out. You may opt out of arbitration by emailing legal@brimbox.iowithin thirty (30) days after first accepting these Terms with the subject line "Arbitration Opt-Out" and your name and account email. Opt-out does not waive any other provision of these Terms.

If any portion of this Section 17 is found unenforceable, that portion will be severed and the remainder will remain in effect, except that the class-action waiver is not severable; if it is found unenforceable, then this entire Section 17 is void.

18. Notices

We may send notices to you via email to the address on your account, via notices posted in the Service, or by any other reasonable means. Notices to Various Ventures must be sent to legal@brimbox.io and will be deemed given when received.

19. General

Entire agreement. These Terms (together with any order forms, plan selections, or DPAs between us and you, and the Privacy Policy) are the entire agreement between you and Various Ventures regarding the Service and supersede all prior or contemporaneous communications on the subject.

No waiver. No failure or delay in enforcing any right under these Terms is a waiver of that right.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in effect and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Assignment.You may not assign or transfer these Terms, by operation of law or otherwise, without Various Ventures' prior written consent, and any attempt to do so is void. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of our assets.

Force majeure. Neither party is liable for any failure or delay in performance caused by events outside its reasonable control, including acts of God, natural disasters, epidemics, war, terrorism, civil unrest, labor disputes, failures of power or telecommunications, internet failures, or acts of government.

No third-party beneficiaries. Except as expressly stated, these Terms do not create any third-party beneficiary rights.

Relationship. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between the parties.

Headings. Headings are for convenience only and do not affect interpretation.

20. Contact

Questions about these Terms: legal@brimbox.io.

General support: support@brimbox.io.

Legal entity: Various Ventures, LLC, a Texas limited liability company. Brimbox is a product of Various Ventures, LLC.